Orders & Refunds

shopminemal.com ("we" and "us") is the operator of (https://shopminemal.com) ("Site"). By placing an order through this Site you will be agreeing to the terms below. 
These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

Duties & Taxes
Sales tax has already been applied to the price of the goods as displayed on the website.
Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by customer upon arrival in destination country.

Items Out Of Stock
Products are subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time, before the order has been dispatched (1-3 days). If an order has already been dispatched, please refer to our refund policy.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Returns & Refunds
We generally do not accept any product returns.

Refunds will be issued in the following cases:
1. The incorrect item was received in terms of color, size, or model.
2. The item is defective or in extremely poor quality. 
3. The estimated delivery time of the order has expired.
4. The shipment went missing.
Refunds will only be issued if you contact us within 30 days after the receivement. Evidence of the facts above is needed in all cases (photos, emails, invoices etc.) 
 
We will notify you once we’ve inspected if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Customer service
For all customer service enquiries, please email us at shopminemal@gmail.com or call our support number +351 915 276 439.