Shipping
shopminemal.com ("we" and "us") is the operator of (https://shopminemal.com) ("Site"). By placing an order through this Site you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Shipping Costs
Shipping costs are already included in the product prices, based on weight and dimensions of the items in the order, and it's shipping worldwide. The price displayed on the product will be the final price to the customer.
Duties & Taxes
Sales tax has already been applied to the price of the goods as displayed on the website. Import duties and taxes for international shipments will also be pre-paid, without any additional fees to be paid by the customer upon arrival in destination country.
Dispatch Time
Orders are usually dispatched within 1-2 business days after the payment.
Our warehouses operate Monday to Friday during standard business hours, except on holidays at which time the warehouses will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 25 days. This varies greatly depending on the courier. We are able to offer a more specific estimate when you are placing your order at checkout.
Change Of Delivery Address
We are able to change the delivery address by request, at any time before the order has been dispatched. You can contact us for any changes by email or by calling our support number.
Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time, before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Tracking Notifications
Upon dispatch, customers will receive the tracking information from which they will be able to follow the progress of their shipment, based on the latest updates made available by the shipping provider.
Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation. In this instance, we will contact you about whether you would prefer to await for the ordered items or if you would prefer for us to process a refund.
Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service of the courier.
In this instance, please also contact us so that we can help you out.
Insurance
Parcels are insured for loss and damage up to the value as stated by the courier:
For parcels damaged in-transit, we will process a refund or replacement as soon as the courier has completed their investigation into the claim.
For parcels lost in-transit, we will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
Customer service
For all customer service enquiries, please email us at shopminemal@gmail.com or call our support number +351 915 276 439.